#PONSWAG Frequently Asked Questions
We get asked about our SWAG quite a lot, so we’ve put together some of our FAQs to help answer some of your questions.
What exactly is SWAG and how do I get it?
Make sure you keep an eye out for your next chance to win and remember to use #PONSWAG in your comment!
What different SWAG is available?
We have a range of different SWAG items that we give out at random.
Sometimes we’ll specify what it is that we’re giving away in the Facebook post, and other times we’ll let you know what you’ve won when we choose our winners.
At the moment, the current list of SWAG that we have available is:
Mugs, spoons, aprons, pens, trolley coins, tote bags, stickers, magnets, lanyards and pin badges.
Can I request a certain item of SWAG?
As we choose our winners and the item of SWAG we’re giving away at random, unfortunately not.
It’s also important to note that we don’t always have lots of stock of each item available all the time.
If you’re lucky enough to have won some SWAG from us before and have won the same item then why not re-gift it to a PON loving friend?
(Or keep it for yourself of course – a pair of mugs is always better than one after all!)
Do you sell SWAG or can I request that you send me some?
At the moment our SWAG is exclusively available via social media competitions only, so please keep an eye out for your next chance to win.
In order to make sure that we give everyone a fair chance to win, please don’t message us asking for SWAG as we don’t accept requests!
Can I win SWAG more than once?
Yes you can, but in order to give everyone a chance, we’ve placed a 3 month limit on how often you can win.
As we choose our winners at random, mistakes can sometimes happen, so if you’re lucky enough to win more than once within the 3 month period, please don’t be upset if we send you a message explaining this restriction – we’re not a big team, so we ask that you be understanding!
I’ve been chosen as a winner, what happens next?
Congratulations if you’ve had a comment from Kay or our Facebook Page to say you’ve been chosen as a SWAG winner!
All you need to do is send an e-mail to [email protected] saying ‘I am a SWAG winner’ and give your name.
One of the Pinch of Nom team will then verify and email you with a special link and magic word to our online SWAG store where you can place your order for free.
I haven’t received a message, what shall I do?
If you’ve emailed us to say that you’re a SWAG winner but you haven’t had a message, please allow 48 hours for us to respond.
If you still haven’t had a message then drop us an email at [email protected].
How long will it take for my SWAG to arrive?
Once you have placed your order, you will receive a confirmation e-mail containing your order number. We’ll then get to work packaging up your SWAG and getting it posted.
We aim to get your goodies to you within 2 weeks of receiving your SWAG order, so please allow this much time before getting in touch to see where your parcel is.
All of our SWAG packaging and postage is handled by Stephen, so – although he works as fast as he can – please be patient during busier times as sometimes he can have quite a few parcels to prepare!
This is especially true at the moment as our offices are currently closed due to COVID-19, so we’re not there everyday. Rest assured that if you have placed your order, Stephen is working to get your SWAG to you as soon as possible.
As soon as your SWAG has been shipped, you will receive an email with a tracking number.
If 2 weeks have passed and there’s still no sign of your parcel then please drop us an email to [email protected] and we’ll look into it for you!
Don’t forget to also share pictures of you using your brand new SWAG and tag it #PONSWAG – we love to see them!